Blog

Successful ICT migrations

Basics and challenges at a glance

by Stefan Müller

Head of migration & operations

August 19, 2024

In today's dynamic world of information technology, ICT migrations are of central importance for organizations that want to optimize or modernize their technological infrastructure. Based on extensive experience from various projects, it is crucial to create the right conditions and ensure thorough preparation to ensure a successful migration.similar to an iceberg, the visible part of an ICT migration is just the tip. Underneath are numerous preparatory measures and potential challenges that need to be carefully planned and managed.

Preparation and planning

Clear objectives
A central point of any successful ICT migration is the clear definition of objectives. This includes not only technical aspects, but also the development of a precise service definition. Without clear objectives, it is difficult to measure the success of a migration or meet stakeholder expectations.

Comprehensive inventory data and existing IT operating processes
A successful migration requires complete inventory data of all components and applications involved. This data is crucial for planning and implementing the migration as well as for ensuring smooth operations after completion. Existing and functioning IT operating processes are another basis for IT migrations and must be defined at the outset.

Development of an IT migration concept
The IT migration concept serves as a guideline for the implementation of the migration. It defines the migration process, the measures required for a smooth transition and the handover criteria that must be met before the new infrastructure or technology can be put into operation. Aftercare is also recorded here.

ICT Migration

Strategic orientation

Choosing the right migration strategy
There are various migration strategies that can be applied depending on the specific requirements of the project. These include step-by-step migrations from small to large or vice versa, sequential migrations from simple to complex systems, migrations to gain advocates for the project or a combination of different strategies, depending on the complexity and urgency of the migrations.

Communication and error management
Communication before, during and after an ICT migration is crucial. It is important to keep all those affected up to date and ensure that communication is effective and transparent. In addition, an error culture must be established that defines which errors are tolerable and how serious errors can be corrected so as not to impair operations. Cancellation criteria must be defined for each migration, which define a migration stop at an early stage and, if necessary, enable the original status to be restored.

Naming and positive impact
Sometimes the term "migration" alone can provoke resistance or uncertainty. It is therefore advisable to find a term that has a positive effect on those involved, emphasizes progress and promotes acceptance of change.

Risk management and quality assurance

Risk management during migration
Unforeseen challenges often arise during an ICT migration. Risk management is crucial. This includes identifying potential risks, assessing their impact on operations and implementing measures to avoid or mitigate risks. Continuous monitoring during the migration helps to respond quickly to any problems that arise and ensure the success of the migration.

Test and quality management
Before the final implementation, it is important to define and carry out comprehensive tests to ensure the functionality of the migrated systems. This includes not only technical testing, but also validating the user experience and verifying that all defined objectives have been met. Structured quality assurance ensures that the new infrastructure meets expectations and does not disrupt operations.

Training and aftercare

Employee training and development
The introduction of new technologies often requires employee training to ensure that they can use the new systems effectively. Training programs should begin well in advance of the migration and be offered on an ongoing basis to close knowledge gaps and promote acceptance of the changes. Well-informed employees make a significant contribution to the smooth running of the migration.

Monitoring
Even after the migration is complete, the work is not over. Continuous monitoring of system performance is necessary in order to identify and resolve potential bottlenecks or problems at an early stage. Performance optimizations can help to continuously improve the efficiency of the new systems and ensure user satisfaction in the long term.

Conclusion

The successful execution of ICT migrations requires careful planning, clear communication and objectives, as well as close collaboration between all teams involved and the management of risks and quality assurance. By meeting the above requirements and applying best practices in the preparation and execution of the migration, an organization can achieve its technology goals while ensuring a smooth transition.

ICT migrations offer the opportunity for transformation and improvement, provided they are approached with due care and strategic planning. Like an iceberg, what lies beneath the surface is often critical to long-term success.


Our specialists have built up and further developed the necessary expertise in various migration projects, from the tendering stage to conceptual design and implementation. We support our customers in successfully implementing their migration projects.