Project
January 12, 2026
Successful introduction of an IT service catalog for Ganeos AG
Transparency and efficiency as new standards
Ganeos AG is a regionally based energy company that ensures the safe, efficient and reliable transportation of gas. The high-pressure network covers over 600 kilometers and connects Zurich, Lake Constance and Graubünden - mainly underground and environmentally friendly. With its modern infrastructure, the company makes a significant contribution to security of supply in eastern Switzerland and the greater Zurich area. At the same time, it covers the entire life cycle of the gas infrastructure - from forward-looking planning and construction through to safe operation.
Before the introduction of the new IT service catalog, Ganeos was faced with the task of structuring its IT services more clearly. Although IT worked reliably, there was no central overview of the existing IT and business services. Responsibilities and service scopes were also not yet uniformly defined, which sometimes led to longer processing times. There was also potential to increase cost transparency - particularly with regard to charging on to the subsidiary.
Interviews, workshops and the consolidation of existing services created the basis for a standardized service catalog. This resulted in uniform service descriptions, a clear categorization and calculation of the individual services as well as the definition of SLAs. In addition, a service contract including a price sheet was drawn up for the subsidiary, which also took into account aspects such as cyber security, ICT standards and liability issues.
The result was a digital service catalog with clear descriptions and service levels, which led to improved cost control and transparent communication between IT and subsidiaries. It also laid the foundation for self-service and automation. According to Ganeos, the close cooperation with the consulting partner atrete was characterized by open communication, a high level of commitment and mutual support - all decisive success factors for the high quality of the project result.
"With the new service catalog, the IT organization has a clear overview of all services, their content and responsibilities. This enables a stronger focus on defined services, increases customer satisfaction through comprehensible service descriptions and creates a basis for ensuring and measuring service quality."
ANDREAS WOLF, IT MANAGER