ITSM - site assessment
Why should you conduct an ITSM site assessment?
Do the IT services meet the expectations of your service recipients in terms of usability, performance, stability and cost efficiency?
Does your company have a balanced basis of trust in the IT organization and is it optimally supported by IT services?
Do you need a second opinion or a general assessment of your IT service delivery?
Is your IT organization optimally positioned and prepared to quickly absorb and support new market issues, such as:
- Digitization specifications
- Cloud Service Integrations
- DevOps integration
- Support for hybrid IT operating models
The atrete ITSM site assessment provides you with an overview of your IT service organization for management purposes. With our experience, we create transparency for you and show strengths and weaknesses.
How do we proceed?
According to the principle - start where you are - we create an ACTUAL - TARGET comparison and place it in the context of the "best practice" of IT service management.
Management requirements and objectives:
- IT Strategy
- ITSM goals (targets)
- IT project portfolio (3 year plan)
- Critical success factors
Beneficiary vs. provider perspective:
- Stakeholder requirements
- Service provision (tactical, operational)
- Information Analysis
Inclusion of the target variables:
- Project coordination
- Information intake
- Determination of the required documents
- Stakeholder analysis
- Up to 4 interviews with stakeholders
- Walk-through in operation
- Documentation provided