atrete events

Recording Webinar: Enterprise Service Management (ESM)

The cornerstone for your service center

Duration: approx. 45 min
Language: German

Digitization means that almost every business model requires IT services. In our mandates, we often encounter the situation where back-office services function as silos within and between business units.

In this webinar we will show ideas how by means of an Enterprise Service Management (ESM), an enterprise-wide service center can be established so that silos can be broken down.

Recording Webinar: Enterprise Service Management (ESM)

The following topics await you in the webinar:

  • ESM as a supplement to ITSM
  • Practice Use Cases for ESM
  • What should be considered when introducing an ESM?

The webinar is aimed at business and IT professionals and decision makers.


Stephan Huber, Consultant
Michael Kaufmann, CEO

Further information / questions or +41 44 266 55 55